zh777 Privacy Policy

1. Who We Are

zh777 ("zh777", "we", "us", "our") operates the online gaming platform accessible at zh777.co (the "Platform"), providing sports betting, live casino games, slots, and related entertainment services to eligible players, including players across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities.

zh777 is the data controller for the personal information you provide when registering for and using the Platform. This Privacy Policy applies to all users of zh777 and governs the processing of personal data collected in connection with your use of our services.

This policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated into and form part of our overall user agreement.

2. Data We Collect

zh777 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name;
• Date of birth (for age verification);
• Email address;
• Mobile phone number;
• Residential address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copy of valid government-issued photo identification (CNIC, passport);
• Proof of address documentation;
• Proof of payment method ownership where required.

2.3 Financial Data

• Payment method details (JazzCash mobile number, Easypaisa account, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah);
• Transaction history (deposits, withdrawals, bet settlements);
• PKR account balance information.

2.4 Usage & Technical Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, time spent on Platform;
• Betting and gaming history;
• Session logs and login timestamps.

2.5 Communications Data

• Records of correspondence with zh777 customer support;
• Chat transcripts, email correspondence, and support ticket contents.

3. How We Use Your Data

zh777 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your zh777 account, including verifying your identity and age;
• Service delivery: To process bets, settle games, manage deposits and withdrawals via JazzCash, Easypaisa, and other payment methods, and deliver the full range of zh777 services;
• Legal compliance: To fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations;
• Fraud prevention: To detect, investigate, and prevent fraudulent, abusive, or illegal activities on the Platform;
• Customer support: To respond to your queries, complaints, and support requests in a timely manner;
• Responsible gaming: To monitor gaming patterns and proactively support players who may be at risk, in accordance with our Responsible Gaming obligations;
• Platform improvement: To analyse usage patterns and improve the zh777 platform, user interface, and product offering;
• Marketing (where consented): To send promotional offers, bonuses, and relevant communications where you have opted in to receive them. You may withdraw marketing consent at any time via your account settings.

4. Legal Basis for Processing

zh777 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have contracted for by registering a zh777 account and agreeing to our Terms;
• Legal obligation: Processing required to comply with applicable AML, KYC, tax, and regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications, where you have given your express consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

zh777 does not sell, rent, or commercially trade your personal data to any third party. We may share your data in the following limited circumstances:

• Service providers: Third-party vendors who provide services to zh777 (such as payment processing for JazzCash, Easypaisa, and banking partners; identity verification providers; cloud hosting; and analytics tools) under strict data processing agreements that prohibit them from using your data for their own purposes;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or legitimate regulatory request in Pakistan or internationally;
• Fraud prevention agencies: To prevent and detect fraud, money laundering, or other criminal activity;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of zh777's assets, your data may be transferred to the successor entity, subject to the same privacy protections.

All third-party data recipients are contractually bound to process your data securely and only for the purposes for which it was shared.

6. Cookies & Tracking

zh777 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage, and deliver relevant content. The types of cookies used include:

• Essential cookies: Required for the Platform to function — including session management, login authentication, and security;
• Functional cookies: Remember your preferences such as language, display settings, and recently viewed games;
• Analytics cookies: Collect anonymised data about how users navigate zh777, which pages are most visited, and where users encounter difficulties, to help us improve the Platform;
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content based on your zh777 activity.

You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies may impair your ability to use zh777 services.

7. Data Retention

zh777 retains your personal data for as long as your account is active and for such further period as required to fulfil our legal, regulatory, and contractual obligations. Specific retention periods include:

• Account registration and KYC data: Retained for a minimum of 5 years from account closure, in compliance with AML regulations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Responsible gaming records: Retained for the duration of any self-exclusion or restriction period plus 5 years;
• Customer support communications: Retained for 3 years from the date of the last communication.

After the applicable retention period, zh777 will securely delete or anonymise your personal data in accordance with our data destruction procedures.

8. Data Security

Security measures applied by zh777 include, but are not limited to:

• End-to-end TLS encryption for all data in transit;
• AES-256 encryption for sensitive data stored at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform;
• Two-factor authentication (2FA) available for all player accounts;
• Automated anomaly detection to identify suspicious account activity.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, zh777 will notify you and the relevant supervisory authority within the timeframes required by applicable law.

9. Your Rights

Subject to applicable data protection law, you have the following rights with respect to your personal data held by zh777:

• Right of access: Request a copy of the personal data zh777 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to restriction: Request that zh777 restricts the processing of your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact zh777 support at [email protected]. We will respond to verifiable requests within a reasonable timeframe. Note that certain data must be retained to comply with legal obligations, even where a deletion request is made.

10. Children's Privacy

zh777 is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, you must not register an account or use any zh777 service.

If zh777 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed zh777, please contact us immediately at [email protected].

11. International Data Transfers

zh777 may transfer your personal data to servers or service providers located outside Pakistan where necessary to deliver our services. Any such transfers are carried out under appropriate safeguards, including standard contractual clauses or equivalent data protection mechanisms, to ensure your data receives an equivalent level of protection regardless of where it is processed.

12. Third-Party Links

The zh777 Platform may contain references or navigation links to other zh777 product sections. This Privacy Policy applies solely to the zh777 Platform. zh777 is not responsible for the privacy practices of any third-party services, and we encourage you to review the privacy policies of any external services you may use in connection with payments (such as JazzCash, Easypaisa, or banking applications), as those are governed by their own separate privacy policies.

13. Policy Updates

zh777 reserves the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last Updated" date. Where changes are significant, we may provide additional notice via email or in-account notification.

Your continued use of zh777 after any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the updated policy, please discontinue use of the Platform and close your account.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by zh777, please contact our support team:

This Privacy Policy was last updated in June 2026. It supersedes all previous versions.